I
boarded the #22, Clark Street bus this morning on my way to work. A
woman with a large suitcase boarded right behind me. The bus took
off, just as I was in the process of sitting down a few rows behind
the handicapped section. As he accelerated, the driver made a sudden
move to the left, to pull out into traffic.
I
would not characterize the driving as particularly reckless. I was
actually pretty typical. Of course, some people are more vulnerable
and prone to injury than others. For that reason, it might have been
better if he had not been in such a hurry.
Just
as I had turned around to take my seat, I saw the woman collapse onto
one of the sideways facing seats, and lose control of her suitcase,
which was on wheels. Another passenger and I secured the suitcase,
and moved it out of the way. Initially, the runaway suitcase appeared
to be the most serious problem.
The
driver stopped the bus momentarily, due to the commotion. But it
looked like he was thinking about taking off again. I saw that the
woman appeared to be in pain, and I told the driver, “We've got
somebody hurt back here.”
The
driver didn't bother to get out of his seat, and see what the problem
was. Instead, he asked me what had happened. I told him the woman
apparently got hit by her suitcase, after losing control of it while
he was taking off.
Rather
than get out of his seat to see if the woman needed help, he just sat
there with a worried look on his face. It was obvious that he was
concerned about getting blamed for what happened, instead of just
getting this woman some help.
I
heard another passenger say something about the woman having
dislocated her knee. Also, the victim explained that she had twisted
her leg after losing her footing. So apparently, the suitcase was
incidental to the problem. I asked the victim, “Do you just need a
moment, or do you need an ambulance?” She said she needed an
ambulance, and I immediately relayed that to the driver.
The
driver was keying something into a device that resembled an ipad. I
assumed he was summoning help. After about 20 seconds, he appeared to
be finished, and I asked him if he had an ambulance on the way. He
replied, “I guess I could call one.”
So
I whipped out my cell phone, and announced that I was calling 911
myself. Another passenger said, “You don't need to do that. The
driver will call for help.” I ignored him, and proceeded to call
911, and gave the dispatcher all the necessary information.
After
the driver had apparently finished with his own call, he walked back
to chat with the victim. She explained to him that she had dislocated
her knee several times in the past. The driver was very sympathetic,
and seemed pleased that the conversation was turning in this
direction. It occurred to me that this remark may have just reduced
her settlement by several thousand dollars. But that was really none
of my business. People do need to learn when to keep their mouths
shut.
As
for the driver, he had obviously not been trained to deal with
emergencies. I'm sure someone told him what to do in such situations.
But you need to train people, not tell them. There is a difference.
In an emergency, people tend to forget everything they've been told.
As
it became apparent that the bus would not be leaving anytime soon,
everyone in the rear of the bus started heading for the front door. I
was concerned that someone might aggravate the woman's injury, by
inadvertently brushing up against her on the way out. So I blocked
the isle, and told everyone to exit through the rear door. They all
did, except for one woman who remained behind until everyone else was
off, and then managed to slip past me and exit through the front
door.
As
I saw the fire truck pull up, I wrote my name and contact information
on a notepad, and handed it to the woman. I'd have given it to the
driver as well, had he thought to ask for it. Then I hopped aboard
the next bus, which was just pulling up behind us, and texted my
employer, to let him know I might be delayed. Actually, I managed to
make it to work on time anyway.